A refund request will be accepted only if the Seller receives a written notice via email within twenty-four (24) hours from the time the customer receives the products or goods. If no email is received within this period, the Seller shall no longer be obliged to issue a refund.
The customer may return the products or goods only under the following circumstances:
- The product is damaged upon receipt;
- The incorrect item was delivered;
- The product received is not the item advertised on the platform.
For any concern regarding the products or goods, the customer is required to provide clear photographic proof of the item and send it to our email for verification. Upon review, Simplex Industrial Corporation and the customer will mutually agree on the appropriate resolution, including the allocation of logistics or return shipping costs.
Mechanical Shaft Seal Policy:
Please be advised that mechanical shaft seals are strictly non-returnable and non-refundable. Once delivered, no return or refund requests will be accepted for mechanical shaft seals.
