Terms and Conditions

  1. ELIGIBILITY. By purchasing any products/goods, you agree with us that you are at least eighteen (18) years old and above, and you are legally capable of entering into valid and binding contracts
  2. ORDER. When placing an Order, it is considered an offer to purchase or buy products/goods from Simplex Industrial Corporation. And please wait 3-7 business days after placing your order for us to process and complete your order.
  3. PAYMENT. Payment shall be made after placing an order through the selected payment method: bank transfer, GCASH, direct deposit, or Paypal. Service charges for online and bank payments will be shouldered by the customer. When paying through direct deposit, GCash, or bank transfer; please wait for a confirmation message from Simplex Industrial Corporation on your registered email for further instructions.
  4. DELIVERY ADDRESS. Delivery of the products/goods shall be made to the address specified by the customer when ordering. It is the customer’s responsibility to ensure all delivery details are accurate and correct. Simplex Industrial Corporation will not be held responsible for incorrect delivery or failure to deliver if the delivery details given by the customer(s) have inaccurate information.
  5. DELIVERY FEE. The customer shall pay the delivery/shipping fee.
  6. CONFIRMATION. Products/goods shall not be delivered to the customer until Simplex Industrial Corporation receives the cash payment or in cleared funds, payment in full price of the products/goods and if necessary, the delivery/shipping fee.
  7. DAMAGES. Simplex Industrial Corporation ensures that all items are inspected and checked for quality assurance before its release. Unless directly delivered by our own drivers, Simplex Industrial Corporation does not shoulder or replace damaged products due to negligence of a third-party courier . Likewise, once received, the risk of damage or loss of the product/goods shall pass to the customer at the time of delivery.
  8. CANCELLATION. Once an order is placed and packed for schedule for pickup, this cannot be cancelled. You may request for the return of your item through our standard return process once the goods have been received. The contract between you and Simplex Industrial Corporation will be completed once we dispatch the goods to you.
  9. RETURN POLICY. Simplex Industrial Corporation has a standard twenty-four (24) hours return policy for all online sales transactions upon confirmation of delivery. If an item is to be returned, the item will be inspected for damages and use before it can be approved. Please note that Simplex Industrial Corporation does not accept the return of USED items; items used once for testing will be considered used. Original packaging upon delivery (including box and labels) must be complete and in untouched condition upon return.
  10. REFUND/STORE CREDIT. After twenty-four (24) hours within ten (10) days, it will become store credit. Items approved for return can be refunded in full but will take from two to three (2-3) weeks to process. The customer must provide complete bank details for the refund of the accepted return purchase. Simplex Industrial Corporation does not allow refund through CASH for online transactions. If bank details cannot be provided, the refund will convert into store credit.
  11. INTELLECTUAL PROPERTY. The Intellectual Property in and to the website and its materials are owned, licensed and controlled by Simplex Industrial Corporation. We reserve the right to enforce its Intellectual property to full extent of the law.
  12. PRICE AND TAXES. All listing prices are subject to 12% VAT, unless otherwise stated. We reserve the right to change the listing of the prices at any time without giving any reasons or prior notice.
  13. LIABILITY. We will not be liable for any losses arising directly or indirectly from any online system failure, server or connection failure or error, the content posted on it, theft of user information, or inability to use the website. In the event it happens, your sole remedy is to stop using the website.
  14. TERMS AND SERVICES. Use of Services and Terms of use shall be governed by and construed in accordance with Philippine Law. If any dispute arises in connection with these terms of use, the parties shall attempt, in fair dealing and in good faith, to settle such dispute. If the parties are not able to reach any settlement within fourteen (14) days each party may initiate an Arbitration proceedings.
  15. OTHER. YOU agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which we provide the service, without express our written permission.

General Conditions:

  1. To gain use some features of our website, you will need to register as a member. Registering on www.simplex.com.ph signifies your acceptance of this Agreement.
  2. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order has been made. We reserve the right to limit or prohibit orders based on our sole judgment.
  3. You are responsible for securing and keeping confidential your account information and password for access to your account. You are responsible for all transactions and activities that occur under your account. You agree to notify Simplex Industrial Corporation immediately of any breach in your account’s security or if an unauthorized transaction has been made through your account.
  4. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
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